NGOZI ANNASTASIA NJOKU

Orchestrated end-to-end sprint execution for automation-focused SaaS products using Jira, streamlining backlog grooming, story pointing, and sprint reviews across engineering and QA teams to ensure timely delivery.

Authored detailed PRDs and user stories with structured acceptance criteria, significantly reducing requirement ambiguity and minimizing mid-sprint rework by 15%.

Facilitated weekly discovery interviews and structured user surveys, validating feature direction and ensuring alignment with user needs prior to sprint commitments, improving feature relevance by 20%.

Coordinated cross-functional delivery across engineering, design, and QA teams, consistently maintaining sprint velocity and achieving 100% release cadence within agreed timelines.

Maintained robust feedback loops using performance data and post-sprint retrospectives, surfacing critical blockers and driving continuous workflow improvements that enhanced team efficiency by 10%.

Spearheaded Agile delivery for scalable SaaS digital platforms, owning sprint ceremonies, roadmap execution, and backlog prioritization across multiple cross-functional teams to accelerate product development.

Achieved a 25% improvement in delivery velocity by implementing consistent sprint planning, refining estimation practices, and optimizing structured Scrum ceremonies.

Facilitated critical stakeholder alignment sessions, effectively communicating sprint progress, proactively surfacing risks, and securing executive buy-in for strategic roadmap priorities.

Applied advanced Scrum and SAFe frameworks, successfully reducing scope creep by 10% and improving delivery predictability across sprint cycles.

Tracked key product KPIs and leveraged performance data to inform data-driven backlog prioritization and strategic roadmap adjustments, optimizing resource allocation.

Managed customer support operations, resolving 50+ weekly user inquiries, technical issues, and billing disputes on the digital commerce platform.

Established customer service workflows and ticketing systems to reduce average resolution time and improve customer satisfaction (CSAT).

Designed and launched a customer loyalty program that significantly increased repeat customer retention by 15%.

Coordinated with engineering to translate complex technical issues reported by clients into trackable bug fixes and product improvements.